This Privacy Policy describes how Lunavorex handles personal information for car rental services across Australia.
Lunavorex provides vehicle rental and related services throughout Australia. This document explains how we collect, use, share, and safeguard personal information in connection with inquiries, reservations, pickups, on-trip assistance, and returns. It also outlines available choices regarding marketing and data access. Our approach aligns with the Australian Privacy Act 1988 and relevant guidance from the Office of the Australian Information Commissioner.
We may collect details that help identify or relate to an individual, such as name, contact details, driver’s license information, age confirmation, payment credentials (limited to tokens or masked identifiers where possible), reservation history, and communications with our support team. Telematics or vehicle status data can be captured when enabled for safety, maintenance scheduling, and incident review. Website analytics, cookie identifiers, and device attributes support security, capacity planning, and service improvements.
Primary uses include verifying eligibility, processing bookings, preparing vehicles, coordinating airport meet-and-greet, facilitating changes or extensions, and providing invoices or receipts. Additional uses include improving the fleet and website, training staff, monitoring service quality, preventing fraud, and complying with applicable laws. With permission where required, we may send updates on routes, seasonal tips, and vehicle availability. Individuals can manage preferences via unsubscribe links or by contacting our team.
We may share limited data with payment processors, identity and license verification providers, roadside assistance partners, insurers, damage assessors, and IT vendors that support booking, communications, and analytics. When travel involves third-party arrangements such as hotel packages or event logistics, information relevant to the booking may be exchanged to coordinate schedules and fulfill services. Each partner is expected to apply safeguards proportionate to the sensitivity of the data handled.
Our website uses cookies and similar tools to measure usage, remember preferences, assist with security controls, and personalize content. You can adjust browser settings and opt out of certain analytics where supported by providers. The cookie banner on our site offers a simple way to record your preference for the current browser. For more detail on retention periods and categories, contact us using the channels below.
Retention periods vary based on legal, operational, and safety requirements. Typical reservation records and billing details are kept for durations consistent with tax and accounting rules. Driver verification material may be stored for a period that enables claims handling and regulatory reporting. When information is *** longer required, it is scheduled for deletion or de-identification following documented procedures.
We apply layered safeguards designed to reduce the likelihood and impact of unauthorized access or loss, including encryption in transit, access controls, training, monitoring, and vendor reviews. Security measures are reviewed periodically to reflect evolving risks, industry practices, and legal requirements. We also encourage strong customer practices, such as keeping account credentials confidential and contacting support if unusual activity is suspected.
Personal information may be processed outside the state or territory where it was collected when vendors or platforms operate in multiple regions. Contractual measures and assessments aim to provide a level of protection consistent with Australian expectations. Where cross-border transfers occur, we take steps intended to support lawful processing and meaningful protection for individuals.
Individuals may request access to personal information, ask for corrections where details appear inaccurate, or adjust marketing preferences. To exercise these options, reach our team using the contact information below. We aim to respond within a reasonable timeframe and may request verification to protect accounts from unauthorized changes.
Our services are intended for drivers who meet licensing and age requirements under Australian law. If a guardian believes information has been provided by someone under the relevant driving age, please contact us so we can review and address the situation.
Our website may reference internal pages such as the Legal section for terms and responsibilities. Third-party websites or tools used during booking and verification are governed by their own policies. We recommend reviewing those documents to understand practices for each provider.
We may update this policy to reflect changes in services, technology, or regulation. The updated version will include a revision date. Material updates will be highlighted in an appropriate manner. Continued use of our services after an update indicates that the revised language applies to subsequent interactions.
For questions or requests regarding this policy, data practices, or your information, please contact Lunavorex at Lunavorex@outlook.com or call + (61) 42 873-95-61. Postal address: 22 Oxford Street, Paddington NSW 2021, Australia.